سياسة الإرجاع والاستبدال

Return and Exchange Policy – FLORY

To ensure customer satisfaction at FLORY, we have established a clear return and exchange policy:

* Returns or exchanges are permitted within 14 days of the order delivery date.
* The product must be unused, unworn, in its original condition, and in its original packaging.
* For intimate apparel, returns or exchanges are not accepted once the packaging has been opened or the product has been used, to maintain hygiene and public health standards.
* In the event of a manufacturing defect or if the item received does not match the order, FLORY will cover the shipping costs.
* For exchanges due to sizing issues or a customer's personal preference to change the product, the customer is responsible for the shipping costs.
* You must contact customer service before sending any product back for return or exchange.

Steps to Request a Return or Exchange

1. Contact FLORY customer service within 14 days of receiving your order.
2. Provide your order number, customer name, and the reason for the return or exchange.
3. Send photos of the product and packaging if requested.
4. Once the request is approved, you will be provided with instructions on how to ship the product back.
5. The product will be received and inspected to ensure it meets our policy requirements.
6. After passing inspection, the exchange will be processed or a refund will be issued depending on the status of your order.

Grounds for Refusing a Return or Exchange Request

FLORY reserves the right to refuse a return or exchange request in the following cases:

* More than 14 days have passed since the order delivery date.
* The product has been used or worn.
* The original packaging has been opened or the product tags have been removed.
* There are signs of use, dirt, or damage caused by the customer.
* The product is not returned in its original condition or is missing contents.
* Damage has occurred due to misuse or improper storage.
* The packaging of intimate apparel has been opened or the product has been used.

FLORY – Your comfort and trust are our priority.